Respond effectively to behaviours of concern

Welcome to the workshop – Respond effectively to behaviours of concern.

This workshop describes the skills and knowledge required to respond effectively to behaviours of concern.

The workshop focuses on handling difficult incidents rather than managing ongoing behaviour difficulties, including identifying behaviours, applying appropriate responses, and reviewing incidents in line with organisational procedures.

This workshop applies to workers in any context where they may be exposed to difficult or challenging behaviour.

Workshop outcomes:

• Identify behaviour and plan response
• Apply response
• Report and review incidents