Welcome to the workshop – Conduct customer engagement.
This workshop describes the skills and knowledge required to respond effectively to customer engagement while complying with requirements and using a variety of communication methods.
It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance.
Workshop outcomes:
- Prepare for customer engagement
- Provide quality service in response to customer queries
- Arrange provision of product or service
- Respond to customer enquiries
Course Content
Conduct Customer Engagement
You don't currently have access to this content
1 Workshop Quiz
Conduct customer engagement – Final Quiz
You don't currently have access to this content