Communicate in complex situations to support health care

Welcome to the workshop – Communicate in complex situations to support health care.

This workshop of competency describes the skills and knowledge required to effectively communicate with patients, colleagues and health providers in complex situations using verbal and non-verbal interactions.

It requires workers to address these significant challenges in the context of providing a health care service.

Workshop outcomes:

• Communicate with patients and/or colleagues
• Use effective communication techniques
• Convey and receive information using available modes of communication
• Promote a positive public profile