Recognise and respond to crisis situations

Welcome to the workshop – Recognise and respond to crisis situations.

This workshop describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This workshop applies to any community services worker involved in crisis intervention.
Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Workshop outcomes:

• Identify imminent crisis situations
• Address immediate safety concerns
• Provide referral for crisis intervention support
• Care for self