Welcome to the workshop – Manage customer engagement information
This workshop describes the skills and knowledge required to manage customer engagement information and the management information systems (MIS) used in a customer engagement environment
It applies to individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes
Workshop outcomes:
- Select and set activity and transaction records and measurements
- Collect data
- Analyse MIS resulting from customer contact activities
- Prepare and present information
Course Content
Manage customer engagement information
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1 Workshop Quiz
Manage customer engagement information – Final Quiz
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