Implement customer service standards

Welcome to the workshop – Implement customer service standards (Release 2).

This workshop describes the skills and knowledge required to contribute to quality customer service standards within an organisation.
It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.

Workshop outcomes:

• Contribute to quality customer service standards
• Implement customer service systems
• Implement team customer service standards