Welcome to the workshop – Develop Product and Service Knowledge for Customer Engagement Operations
This workshop describes the skills and knowledge required to develop product and service knowledge for customer engagement operations, including understanding features and benefits, responding accurately to customer enquiries, and applying knowledge to support effective customer interactions.
This workshop applies to individuals working in customer service, sales, business, and service-based environments where strong product and service knowledge supports customer engagement.
Workshop outcomes:
- Acquire knowledge of products and services in a specified area
- Evaluate full range of products and services in a designated area of business
- Convert product and service knowledge into benefits
Course Content
Develop product and service knowledge for customer engagement operation
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1 Workshop Quiz
Develop product and service knowledge for customer engagement operation – Final Quiz
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