Welcome to the workshop – Deliver and monitor a service to customers.
This workshop describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to individuals who apply a broad range of competencies in various work contexts.
Workshop outcomes:
- Identify customer needs
- Deliver a service to customers
- Monitor and report on service delivery
Course Content
Deliver and monitor a service to customers
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1 Workshop Quiz
Deliver and monitor a service to customers – Final Quiz
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