Deliver a service to customers

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Welcome to the workshop – Deliver a service to customers.

This workshop describes the skills and knowledge required to deliver all aspects of customer service at an introductory level.

It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

Workshop outcomes:

Establish contact with customers
Identify customer needs
Deliver service to customers
Process customer feedback

1 Workshop Quiz

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Course Content