Conduct outbound customer engagement

Welcome to the workshop – Conduct Customer Engagement

This workshop describes the skills and knowledge required to conduct customer engagement effectively, including communicating with customers, identifying needs, building positive relationships, and responding appropriately in line with workplace procedures.

This workshop applies to individuals working in a range of business, service, retail, and customer-focused environments where customer engagement is an important part of the role.

Workshop outcomes:

• Prepare for outbound engagement
• Conduct outbound engagement
• Arrange provision of product or service
• Manage customer engagement