Workplace Communication Test

By webv8 / 30 December 2025

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Question 1 of 51

1. Question

According to the presentation, which of the following is considered the best style of communication? Single Choice

Aggressive communication
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Assertive communication
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Submissive communication
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Manipulative communication
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Correct

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Question 2 of 51

2. Question

Which of the following is listed as a technique to overcome language and cultural barriers in the workplace? Single Choice

Speaking louder to ensure you are heard
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Using complex and formal words to show respect
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Using repetition and simpler words
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Avoiding visual aids as they can be misinterpreted
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Question 3 of 51

3. Question

What is the final stage of conflict called in the five-stage model presented? Single Choice

Manifest Stage
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Perceived Stage
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Felt Stage
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Aftermath Stage
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Question 4 of 51

4. Question

All of the following are listed as examples of interpersonal skills EXCEPT: Single Choice

Active listening
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Leadership
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Manipulation
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Empathy
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Question 5 of 51

5. Question

Which of the following is described as a behaviour that constitutes workplace bullying? Single Choice

Being overloaded with work or not given enough work
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Providing constructive feedback on performance
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Delegating urgent tasks to team members
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Asking an employee to complete a task twice
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Question 6 of 51

6. Question

What is mandatory reporting in a commercial context regulated by? Single Choice

The Australian Human Rights Commission
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The Australian Competition and Consumer Commission (ACL)
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Local Government Bodies
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Workcover
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Correct

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Question 7 of 51

7. Question

Which of the following is NOT listed as an advantage of oral communication? Single Choice

It facilitates feedback on the message quality
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It requires minimal resources in all scenarios
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It can support complex messages
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The size of the audience is virtually limitless with the right equipment
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Question 8 of 51

8. Question

In which stage of conflict do participants become fully aware that a conflict exists? Single Choice

Latent Stage
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Felt Stage
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Perceived Stage
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Manifest Stage
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Correct

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Question 9 of 51

9. Question

What should you do after to ensure given instructions have been understood? Single Choice

Ask the person to repeat what you have said
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Assume they have been understood unless questions are asked
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Send a follow-up email a week later
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Immediately assign a different task to test their memory
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Question 10 of 51

10. Question

What is a core objective of promoting diversity in the workplace? Single Choice

To ensure all employees share the same perspective
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To create a more competitive and fairer organisation
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To reduce the number of meetings required
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To limit communication to written forms only
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Correct

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Question 11 of 51

11. Question

Which communication style is characterized by a person manipulating others to get what they want? Single Choice

Aggressive Communication Style
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Assertive Communication Style
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Manipulative Communication Style
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Submissive Communication Style
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Correct

Incorrect
Question 12 of 51

12. Question

According to the document, what is unethical communication? Single Choice

Communication that is too informal for the workplace
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Any communication that prompts illegal activity or is slanderous
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Communication that falls outside of a project’s original scope
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Any verbal communication that is not followed up in writing
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Question 13 of 51

13. Question

Which of the following is one of the five key active listening techniques? Single Choice

Interrupting to show you’re engaged
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Planning your response while the other person is talking
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Deferring judgement
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Focusing only on the words, not the body language
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Question 14 of 51

14. Question

What does the legal concept of ‘duty of care’ mean in the workplace? Single Choice

You must take reasonable care for your own safety and that of others
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You must only care for your own safety
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It is solely the manager’s responsibility to ensure safety
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It only applies in crisis situations involving authorities
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Question 15 of 51

15. Question

In a group discussion, who is responsible for summarising the communications and conclusions? Single Choice

The most junior person in the group
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The person who spoke the most
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The group leader or person leading the discussion
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Each participant is responsible for their own summary
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Question 16 of 51

16. Question

Which of the following is NOT a guideline for providing effective feedback? Single Choice

It needs to be specific
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It needs to be timely
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It needs to be generalised
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It needs to be sensitive
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Question 17 of 51

17. Question

What type of communication is particularly useful for providing detailed information like facts and figures? Single Choice

Non-verbal communication
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Verbal communication
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Visual communication
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Written communication
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Correct

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Question 18 of 51

18. Question

What do Equal Employment Opportunity (EEO) principles ensure? Single Choice

That everyone is paid the same salary
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That everyone has an equal chance to advance their current status
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That only external candidates can be hired for senior roles
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That performance feedback is only given once a year
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Question 19 of 51

19. Question

What are the five stages of conflict? Single Choice

Latent; Perceived; Felt; Manifest; Aftermath
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Latent; Observed; Feel; Complain; Resolve
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Voice; Feedback; Complain; Report; Punish
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Notice; Report; Agree; Reconcile; Ledger
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Question 20 of 51

20. Question

According to the presentation, who generally initiates communication in an organisation? Single Choice

The assistants
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The communicator
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External stakeholders
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Management
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Question 21 of 51

21. Question

What are the different types of communications? Multiple Answers

Filing
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Spoken
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Written
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Visual
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Question 22 of 51

22. Question

Which of the below are forms of verbal communication? Multiple Answers

Emails
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Video conference
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Mobile Conversations
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Internal messaging
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Question 23 of 51

23. Question

What can be hindrance or roadblocks to effective communication? Multiple Answers

Cultural differences
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Policies
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Language
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Prejudice
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Question 24 of 51

24. Question

Which are organizational requirements relevant to workplace communications? Multiple Answers

Financial statements
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Policies and protocols
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Codes of Conduct
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Organization reputation and culture
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Question 25 of 51

25. Question

What are the different types of role people play in an organization communication? Multiple Answers

Management
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Document Controller
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Communicator
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Assistants
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Question 26 of 51

26. Question

What are the common objectives of a communication? Multiple Answers

Creating conflicts
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Shaping attitudes
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For knowledge and awareness
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Political power
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Question 27 of 51

27. Question

Which of the following are not internal stakeholders? Multiple Answers

Vendors
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Customers
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Regulatory bodies
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Workers
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Question 28 of 51

28. Question

Who do larger groups are more likely to involve ensuring involved parties in discussion have an opportunity to express their point of view? Multiple Answers

Group Leader
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Secretary
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Emcee
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Chairperson
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Question 29 of 51

29. Question

What are some examples of interpersonal skills? Multiple Answers

Active Listening
Correct Incorrect Correct answer

Teamwork
Correct Incorrect Correct answer

Motivation
Correct Incorrect Correct answer

Empathy
Correct Incorrect Correct answer

Correct

Incorrect
Question 30 of 51

30. Question

What are the advantages of written communication? Multiple Answers

Suitable for large audience
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It can be recorded and stored for future use
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Support complex messages
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Minimal resources are required
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Correct

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Question 31 of 51

31. Question

Choose the most appropriate methods in workplace to communicate information Multiple Answers

Audios and Videos
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Scripts and handouts
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Press release
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Charts and PowerPoint presentation
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Question 32 of 51

32. Question

A well organised group discussion should Multiple Answers

Establish a sense of acceptance and support
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Demonstrate a sense of cohesiveness
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Be aggressive
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Have a clear goal
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Question 33 of 51

33. Question

What are some techniques and skills to resolve a conflict? Multiple Answers

Using “You” statements
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Exploration
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Empathy
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Stroking
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Correct

Incorrect
Question 34 of 51

34. Question

What are some steps to support workplace diversity? Multiple Answers

Disregard people who are different
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Be flexible
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Deal with conflicts right away
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Reach out and invite people to join you
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Question 35 of 51

35. Question

What are the ways to prevent situation from escalating when a conflict occurs? Multiple Answers

Pick and choose a side
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Keep secrets
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Eliminate exaggerations
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Avoid being defensive
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Question 36 of 51

36. Question

Which of the below are considered as unethical communication? Multiple Answers

Breaking Laws
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Prompting Illegal activity
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Blackmailing
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Talking politely
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Question 37 of 51

37. Question

Choose situations where personal safety of customers or colleagues may be threatened Multiple Answers

Drug or alcohol affected persons
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Violent people
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Management
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Security personnel
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Question 38 of 51

38. Question

The types of conflict found in the workplace often revolve around Multiple Answers

Workplace bullying
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Abuse of power
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Competing needs
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Personality clashes
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Question 39 of 51

39. Question

Which of the following is listed as a potential cause of workplace conflict? Multiple Answers

Shared values and beliefs
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Differences in values and beliefs
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Differences in interpretation of facts
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Different treatment of individuals
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Question 40 of 51

40. Question

What are some common challenges in communications? Multiple Answers

Ethical and concise communication
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Potential risks or safety hazards
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Conflicts with clients
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Correcting personal biases
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Question 41 of 51

41. Question

Fill the Gaps

Communication is the process of BLANK 1 of 1 information from one party to another

Communication is the process of Fill in the blank 1 of 1 information from one party to another

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Question 42 of 51

42. Question

Fill the Gaps

People with BLANK 1 of 1 Communication Style do anything to keep others happy and avoid conflict at all costs

People with Fill in the blank 1 of 1 Communication Style do anything to keep others happy and avoid conflict at all costs

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Question 43 of 51

43. Question

Fill the Gaps

BLANK 1 of 1 differences may impact upon the success of communication.

Fill in the blank 1 of 1 differences may impact upon the success of communication.

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Question 44 of 51

44. Question

Fill the Gaps

It is essential to discuss expectations when BLANK 1 of 1 work to others.

It is essential to discuss expectations when Fill in the blank 1 of 1 work to others.

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Question 45 of 51

45. Question

Fill the Gaps

A group is much more likely to reach a BLANK 1 of 1 when there is a broad spectrum of ideas presented.

A group is much more likely to reach a Fill in the blank 1 of 1 when there is a broad spectrum of ideas presented.

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Question 46 of 51

46. Question

Fill the Gaps

BLANK 1 of 1 briefing can be used to communicate to people with special needs and disabilities

Fill in the blank 1 of 1 briefing can be used to communicate to people with special needs and disabilities

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Question 47 of 51

47. Question

Fill the Gaps

BLANK 1 of 1 has recognised that workplace bullying can cause serious harm to those that are on the receiving end of it.

Fill in the blank 1 of 1 has recognised that workplace bullying can cause serious harm to those that are on the receiving end of it.

Correct

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Question 48 of 51

48. Question

Fill the Gaps

Differences in interpretation of facts, methods or goals leads to workplace BLANK 1 of 1

Differences in interpretation of facts, methods or goals leads to workplace Fill in the blank 1 of 1

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Question 49 of 51

49. Question

Fill the Gaps

The BLANK 1 of 1 Technique is one of the effective skills to resolve a conflict.

The Fill in the blank 1 of 1 Technique is one of the effective skills to resolve a conflict.

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Question 50 of 51

50. Question

Fill the Gaps

BLANK 1 of 1 relates to the legal right to protect your personal life from public scrutiny and the right to control the sharing of your personal information

Fill in the blank 1 of 1 relates to the legal right to protect your personal life from public scrutiny and the right to control the sharing of your personal information

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Question 51 of 51

51. Question

Match the Term to the Definition