Knowledge Check Activities7

By webv8 / 4 March 2026

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Question 1 of 51

1. Question

Which of the following best describes the purpose of employee relations? Single Choice

Ensuring employees follow instructions
Correct Incorrect Correct answer

Creating a positive, productive workplace environment
Correct Incorrect Correct answer

Reducing the number of employees
Correct Incorrect Correct answer

Monitoring financial performance
Correct Incorrect Correct answer

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Question 2 of 51

2. Question

Which legislation sets minimum employment conditions in Australia? Single Choice

Privacy Act 1988
Correct Incorrect Correct answer

Fair Work Act 2009
Correct Incorrect Correct answer

Racial Discrimination Act 1975
Correct Incorrect Correct answer

WHS Act 2011
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Question 3 of 51

3. Question

A key feature of unfair dismissal is that it must be: Single Choice

Harsh, unjust, or unreasonable
Correct Incorrect Correct answer

Sudden and unexpected
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Approved by a supervisor
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Based on poor performance only
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Question 4 of 51

4. Question

Which organisation provides advice on workplace rights and obligations? Single Choice

Safe Work Australia
Correct Incorrect Correct answer

ASIC
Correct Incorrect Correct answer

Fair Work Ombudsman
Correct Incorrect Correct answer

ATO
Correct Incorrect Correct answer

Correct

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Question 5 of 51

5. Question

Which of the following is an example of an internal support service? Single Choice

External mediation
Correct Incorrect Correct answer

Fair Work Commission
Correct Incorrect Correct answer

Trade union
Correct Incorrect Correct answer

HR department
Correct Incorrect Correct answer

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Question 6 of 51

6. Question

A key result area (KRA) refers to: Single Choice

The main areas of accountability in a job role
Correct Incorrect Correct answer

A list of employee grievances
Correct Incorrect Correct answer

A performance bonus
Correct Incorrect Correct answer

A training requirement
Correct Incorrect Correct answer

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Question 7 of 51

7. Question

Which of the following is a principle of industrial agreements? Single Choice

They must be registered and legally binding
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They must be verbal
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They cannot include wage conditions
Correct Incorrect Correct answer

They replace all legislation
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Question 8 of 51

8. Question

Which of the following is a risk management strategy? Single Choice

Ignoring the risk
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Complaining to management
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Avoidance
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Increasing workloads
Correct Incorrect Correct answer

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Question 9 of 51

9. Question

Which stage of conflict involves emotional involvement? Single Choice

Latent
Correct Incorrect Correct answer

Perceived
Correct Incorrect Correct answer

Aftermath
Correct Incorrect Correct answer

Felt
Correct Incorrect Correct answer

Correct

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Question 10 of 51

10. Question

Which of the following is a key indicator of potential conflict? Single Choice

High productivity
Correct Incorrect Correct answer

Increased teamwork
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Frequent rule breaking
Correct Incorrect Correct answer

Improved morale
Correct Incorrect Correct answer

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Question 11 of 51

11. Question

What is the purpose of induction programs? Single Choice

To discipline new employees
Correct Incorrect Correct answer

To introduce employees to the organisation and ensure safe, effective work
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To negotiate salaries
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To evaluate performance
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Question 12 of 51

12. Question

Which of the following best supports employee retention? Single Choice

Clear development plans
Correct Incorrect Correct answer

Poor communication
Correct Incorrect Correct answer

Lack of training
Correct Incorrect Correct answer

Increased workloads
Correct Incorrect Correct answer

Correct

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Question 13 of 51

13. Question

Which body sets award pay rates and conditions? Single Choice

Fair Work Commission
Correct Incorrect Correct answer

Fair Work Ombudsman
Correct Incorrect Correct answer

ATO
Correct Incorrect Correct answer

Safe Work Australia
Correct Incorrect Correct answer

Correct

Incorrect
Question 14 of 51

14. Question

Which of the following is a feature of a productive workplace culture? Single Choice

High turnover
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Poor communication
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Frequent disputes
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Employee engagement
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Correct

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Question 15 of 51

15. Question

Which of the following is an example of discrimination? Single Choice

Providing equal training opportunities
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Promoting based on performance
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Treating someone unfairly due to race or gender
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Offering flexible work arrangements
Correct Incorrect Correct answer

Correct

Incorrect
Question 16 of 51

16. Question

What is the purpose of grievance procedures? Single Choice

To punish employees
Correct Incorrect Correct answer

To provide a structured process for resolving complaints
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To reduce training costs
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To increase workloads
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Correct

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Question 17 of 51

17. Question

Which of the following is an external support service? Single Choice

HR manager
Correct Incorrect Correct answer

Internal supervisor
Correct Incorrect Correct answer

Trade union
Correct Incorrect Correct answer

Team leader
Correct Incorrect Correct answer

Correct

Incorrect
Question 18 of 51

18. Question

Which of the following is a requirement for unfair dismissal claims? Single Choice

Employee must have worked at least 6 months (12 months for small business)
Correct Incorrect Correct answer

Employee must be on probation
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Employee must be casual
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Employee must have a written warning
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Question 19 of 51

19. Question

Which of the following promotes diversity in the workplace? Single Choice

Ignoring cultural differences
Correct Incorrect Correct answer

Providing equal opportunity policies
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Limiting recruitment to one demographic
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Avoiding communication about diversity
Correct Incorrect Correct answer

Correct

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Question 20 of 51

20. Question

Which of the following is part of performance measurement systems? Single Choice

Random feedback
Correct Incorrect Correct answer

Unstructured conversations
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Personal opinions
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Clear, measurable KPIs
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Correct

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Question 21 of 51

21. Question

Which of the following are key objectives of an employee relations strategy? Multiple Answers

Improving employee satisfaction
Correct Incorrect Correct answer

Ensuring alignment with organisational goals
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Increasing operational risk
Correct Incorrect Correct answer

Supporting workforce capability
Correct Incorrect Correct answer

Correct

Incorrect
Question 22 of 51

22. Question

Which elements must be considered when developing risk management strategies for employee relations? Multiple Answers

Likelihood of risks
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Consequence of risks
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Organisational policies
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Employee hobbies
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Correct

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Question 23 of 51

23. Question

Which actions support equal opportunity in the workplace? Multiple Answers

Eliminating discriminatory practices
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Providing flexible work arrangements
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Offering promotions based on tenure only
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Ensuring fair recruitment processes
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Correct

Incorrect
Question 24 of 51

24. Question

Which are examples of internal support services for employees? Multiple Answers

HR department
Correct Incorrect Correct answer

External legal advisors
Correct Incorrect Correct answer

Team leaders and supervisors
Correct Incorrect Correct answer

Employee assistance programs (EAP)
Correct Incorrect Correct answer

Correct

Incorrect
Question 25 of 51

25. Question

Which are common indicators of potential workplace conflict? Multiple Answers

Increased absenteeism
Correct Incorrect Correct answer

High engagement levels
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Frequent rule breaking
Correct Incorrect Correct answer

Increase in productivity
Correct Incorrect Correct answer

Correct

Incorrect
Question 26 of 51

26. Question

Which groups may provide expert industrial relations advice? Multiple Answers

Fair Work Ombudsman
Correct Incorrect Correct answer

Trade unions
Correct Incorrect Correct answer

Workplace Gender Equality Agency
Correct Incorrect Correct answer

Local sports clubs
Correct Incorrect Correct answer

Correct

Incorrect
Question 27 of 51

27. Question

Which actions help build a productive workplace culture? Multiple Answers

Regular consultation with employees
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Clear communication of expectations
Correct Incorrect Correct answer

Ignoring employee feedback
Correct Incorrect Correct answer

Providing freebies
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Correct

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Question 28 of 51

28. Question

Which are key features of unfair dismissal rules? Multiple Answers

Dismissal must not be harsh, unjust, or unreasonable
Correct Incorrect Correct answer

Employee must apply within 21 days
Correct Incorrect Correct answer

Employer can dismiss without reason
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Employee must have at least 6 months’ service (12 months for small business)
Correct Incorrect Correct answer

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Question 29 of 51

29. Question

Which are examples of organisational plans relevant to HR planning? Multiple Answers

Personal fitness plans
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Strategic plans
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Tactical plans
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Operational plans
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Correct

Incorrect
Question 30 of 51

30. Question

Which processes support early intervention in employee grievances? Multiple Answers

Clear reporting procedures
Correct Incorrect Correct answer

Informal conflict resolution
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Avoiding documentation
Correct Incorrect Correct answer

Regular check ins with staff
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Correct

Incorrect
Question 31 of 51

31. Question

Which are principles of industrial agreements? Multiple Answers

They outline wages and conditions
Correct Incorrect Correct answer

They must comply with the Fair Work Act
Correct Incorrect Correct answer

Contain anything relating to employment relationship
Correct Incorrect Correct answer

They may include dispute resolution procedures
Correct Incorrect Correct answer

Correct

Incorrect
Question 32 of 51

32. Question

Which strategies help organisations manage diversity effectively? Multiple Answers

Ignoring cultural differences
Correct Incorrect Correct answer

Diversity training
Correct Incorrect Correct answer

Inclusive communication
Correct Incorrect Correct answer

Anti-discrimination policies
Correct Incorrect Correct answer

Correct

Incorrect
Question 33 of 51

33. Question

Which are common stages of conflict? Multiple Answers

Latent
Correct Incorrect Correct answer

Perceived
Correct Incorrect Correct answer

Manifest
Correct Incorrect Correct answer

Felt
Correct Incorrect Correct answer

Correct

Incorrect
Question 34 of 51

34. Question

Which are examples of performance measurement systems? Multiple Answers

KPIs
Correct Incorrect Correct answer

Random manager opinions
Correct Incorrect Correct answer

Balanced scorecards
Correct Incorrect Correct answer

Performance appraisals
Correct Incorrect Correct answer

Correct

Incorrect
Question 35 of 51

35. Question

Which are key components of an induction program? Multiple Answers

Safety training
Correct Incorrect Correct answer

Introduction to policies
Correct Incorrect Correct answer

Job specific training
Correct Incorrect Correct answer

Personal financial advice
Correct Incorrect Correct answer

Correct

Incorrect
Question 36 of 51

36. Question

Which strategies help retain employees? Multiple Answers

Career development opportunities
Correct Incorrect Correct answer

Recognition and rewards
Correct Incorrect Correct answer

Lack of communication
Correct Incorrect Correct answer

Supportive leadership
Correct Incorrect Correct answer

Correct

Incorrect
Question 37 of 51

37. Question

Which are examples of external support services for employee relations? Multiple Answers

Unions
Correct Incorrect Correct answer

Legal advisors
Correct Incorrect Correct answer

Customer agencies
Correct Incorrect Correct answer

Internal payroll team
Correct Incorrect Correct answer

Correct

Incorrect
Question 38 of 51

38. Question

Which actions help ensure compliance with employment legislation? Multiple Answers

Regular policy reviews
Correct Incorrect Correct answer

Ignoring changes in legislation
Correct Incorrect Correct answer

Training managers on legal requirements
Correct Incorrect Correct answer

Maintaining accurate records
Correct Incorrect Correct answer

Correct

Incorrect
Question 39 of 51

39. Question

Which strategies help resolve employee relations problems? Multiple Answers

Mediation
Correct Incorrect Correct answer

Arbitration
Correct Incorrect Correct answer

Issues raising
Correct Incorrect Correct answer

Negotiation
Correct Incorrect Correct answer

Correct

Incorrect
Question 40 of 51

40. Question

Which actions support effective communication during conflict resolution? Multiple Answers

Interrupting frequently
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Active listening
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Clarifying and summarising
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Asking open ended questions
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Question 41 of 51

41. Question

Fill the Gaps

Employee relations strategies must always align with the organisation’s BLANK 1 of 1 objectives.

Employee relations strategies must always align with the organisation’s Fill in the blank 1 of 1 objectives.

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Question 42 of 51

42. Question

Fill the Gaps

A key purpose of risk management in employee relations is to minimise the likelihood and BLANK 1 of 1 of potential issues.

A key purpose of risk management in employee relations is to minimise the likelihood and Fill in the blank 1 of 1 of potential issues.

Correct

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Question 43 of 51

43. Question

Fill the Gaps

The National Employment Standards (NES) outline minimum BLANK 1 of 1 for all Australian employees.

The National Employment Standards (NES) outline minimum Fill in the blank 1 of 1 for all Australian employees.

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Question 44 of 51

44. Question

Fill the Gaps

Unfair dismissal occurs when an employee is dismissed in a manner that is harsh, unjust or BLANK 1 of 1.

Unfair dismissal occurs when an employee is dismissed in a manner that is harsh, unjust or Fill in the blank 1 of 1 .

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Question 45 of 51

45. Question

Fill the Gaps

A grievance procedure provides a structured process for resolving employee complaints or BLANK 1 of 1.

A grievance procedure provides a structured process for resolving employee complaints or Fill in the blank 1 of 1 .

Correct

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Question 46 of 51

46. Question

Fill the Gaps

Equal opportunity policies aim to eliminate discrimination and promote BLANK 1 of 1 in the workplace.

Equal opportunity policies aim to eliminate discrimination and promote Fill in the blank 1 of 1 in the workplace.

Correct

Incorrect
Question 47 of 51

47. Question

Fill the Gaps

Consultation with employees helps build a productive culture by improving communication and BLANK 1 of 1.

Consultation with employees helps build a productive culture by improving communication and Fill in the blank 1 of 1 .

Correct

Incorrect
Question 48 of 51

48. Question

Fill the Gaps

Induction programs help new employees understand their role, workplace expectations and BLANK 1 of 1 requirements.

Induction programs help new employees understand their role, workplace expectations and Fill in the blank 1 of 1 requirements.

Correct

Incorrect
Question 49 of 51

49. Question

Fill the Gaps

A key result area (KRA) identifies the main areas of accountability and BLANK 1 of 1 for a job role.

A key result area (KRA) identifies the main areas of accountability and Fill in the blank 1 of 1 for a job role.

Correct

Incorrect
Question 50 of 51

50. Question

Fill the Gaps

Diversity initiatives aim to create an inclusive workplace that values and utilises employee BLANK 1 of 1.

Diversity initiatives aim to create an inclusive workplace that values and utilises employee Fill in the blank 1 of 1 .

Correct

Incorrect

Question 51 of 51

51. Question

Match the Term to the Definition