Knowledge Check Activities7

By webv8 / 4 March 2026

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Question 1 of 51

1. Question

What is the primary purpose of identifying the intended audience before sending a digital communication? Single Choice

To decide which device to use
Correct Incorrect Correct answer

To determine the appropriate tone and register
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To reduce the number of messages sent
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To avoid using attachments
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Question 2 of 51

2. Question

Which of the following is considered a commercially sensitive item? Single Choice

Customer lists
Correct Incorrect Correct answer

Public holiday dates
Correct Incorrect Correct answer

Staff birthday calendar
Correct Incorrect Correct answer

Office kitchen roster
Correct Incorrect Correct answer

Correct

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Question 3 of 51

3. Question

Which digital communication method is best for real time face to face interaction? Single Choice

Email
Correct Incorrect Correct answer

Blog post
Correct Incorrect Correct answer

SMS
Correct Incorrect Correct answer

Video chat
Correct Incorrect Correct answer

Correct

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Question 4 of 51

4. Question

What is a major limitation of email communication? Single Choice

It cannot include attachments
Correct Incorrect Correct answer

It may cause misunderstandings due to lack of tone
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It is always expensive
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It cannot be sent internationally
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Question 5 of 51

5. Question

Which of the following is a key feature of organisational policies and procedures? Single Choice

They replace the need for training
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They are optional guidelines
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They explain how to perform tasks safely and correctly
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Managers only use them
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Question 6 of 51

6. Question

What is the safest action when receiving an email with an unknown attachment? Single Choice

Open it immediately
Correct Incorrect Correct answer

Forward it to colleagues
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Delete it or report it
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Save it to your desktop
Correct Incorrect Correct answer

Correct

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Question 7 of 51

7. Question

Which communication method is most suitable for urgent, short messages? Single Choice

SMS/text message
Correct Incorrect Correct answer

Blog post
Correct Incorrect Correct answer

Social media post
Correct Incorrect Correct answer

Email newsletter
Correct Incorrect Correct answer

Correct

Incorrect
Question 8 of 51

8. Question

What does two factor authentication help prevent? Single Choice

Slow internet speed
Correct Incorrect Correct answer

Email formatting errors
Correct Incorrect Correct answer

Spam folder filtering
Correct Incorrect Correct answer

Phishing and unauthorised access
Correct Incorrect Correct answer

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Question 9 of 51

9. Question

What is the first step when logging into a digital communication platform? Single Choice

Sending a test message
Correct Incorrect Correct answer

Entering username and password
Correct Incorrect Correct answer

Archiving old emails
Correct Incorrect Correct answer

Changing the inbox layout
Correct Incorrect Correct answer

Correct

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Question 10 of 51

10. Question

Which of the following is a sign of a suspicious email? Single Choice

It includes your full name
Correct Incorrect Correct answer

It comes from a known domain
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It contains spelling errors and generic greetings
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It includes a company logo
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Correct

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Question 11 of 51

11. Question

What is the purpose of archiving emails? Single Choice

To permanently delete them
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To send them to other staff
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To convert them into attachments
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To store older emails safely without cluttering the inbox
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Question 12 of 51

12. Question

Which filter setting blocks all emails except those from approved senders? Single Choice

Low filtering
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High filtering
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No filtering
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Safe lists only
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Question 13 of 51

13. Question

What is a mailing list used for? Single Choice

Sending group emails to targeted stakeholders
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Storing confidential documents
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Filtering spam messages
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Backing up email accounts
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Correct

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Question 14 of 51

14. Question

Which of the following is a strength of social media communication? Single Choice

Direct interaction with large audiences
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Guaranteed privacy
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No need for ongoing management
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Fully secure communication
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Question 15 of 51

15. Question

What should you check before sending an email with attachments? Single Choice

Whether the attachment is colourful
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Whether the attachment is the correct file
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Whether the attachment is larger than 5GB
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Whether the attachment has animations
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Question 16 of 51

16. Question

What is the best action when an email “bounces” due to a non-existent address? Single Choice

Resend the email repeatedly
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Ignore the message
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Check for typing errors in the address
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Delete your email account
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Correct

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Question 17 of 51

17. Question

Which communication method is best for public information sharing? Single Choice

Private SMS
Correct Incorrect Correct answer

Confidential email
Correct Incorrect Correct answer

Encrypted storage
Correct Incorrect Correct answer

Social media
Correct Incorrect Correct answer

Correct

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Question 18 of 51

18. Question

What is the purpose of organisational digital communication procedures? Single Choice

To limit employee communication
Correct Incorrect Correct answer

To reduce the number of emails sent
Correct Incorrect Correct answer

To ensure consistency, security, and professionalism
Correct Incorrect Correct answer

To replace all training requirements
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Question 19 of 51

19. Question

What is a key limitation of video chat? Single Choice

It cannot be used internationally
Correct Incorrect Correct answer

It cannot support multiple participants
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It requires the receiver to be present and available
Correct Incorrect Correct answer

It cannot transmit audio
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Correct

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Question 20 of 51

20. Question

Which of the following is an example of indirect evidence in assessment? Single Choice

Third party report from a supervisor
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Observation by the assessor
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Practical demonstration
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Written activity
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Correct

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Question 21 of 51

21. Question

Which of the following are key purposes of workplace communication? Multiple Answers

To confuse the audience
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To inform
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To persuade
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To entertain
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Question 22 of 51

22. Question

Which methods are considered digital communication tools? Multiple Answers

Email
Correct Incorrect Correct answer

Video conferencing
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Fax machine
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Social media platforms
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Correct

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Question 23 of 51

23. Question

Which features help identify a suspicious or dangerous email? Multiple Answers

Generic greetings
Correct Incorrect Correct answer

Unexpected attachments
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Professional formatting
Correct Incorrect Correct answer

Misspelled sender address
Correct Incorrect Correct answer

Correct

Incorrect
Question 24 of 51

24. Question

Which actions help protect commercially sensitive information? Multiple Answers

Using encrypted communication
Correct Incorrect Correct answer

Sharing passwords with trusted colleagues
Correct Incorrect Correct answer

Using two factor authentication
Correct Incorrect Correct answer

Avoiding sending sensitive data via unsecured email
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Correct

Incorrect
Question 25 of 51

25. Question

Which are strengths of email communication? Multiple Answers

Global reach
Correct Incorrect Correct answer

Instant delivery
Correct Incorrect Correct answer

Ability to attach documents
Correct Incorrect Correct answer

Guaranteed security
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Correct

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Question 26 of 51

26. Question

Which are limitations of social media as a communication method? Multiple Answers

High risk of fraud
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Too many followers
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Guaranteed privacy
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Public visibility
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Question 27 of 51

27. Question

Which actions should be taken before sending an email with attachments? Multiple Answers

Check attachment names
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Confirm correct recipients
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Ignore file size limits
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Ensure attachments are virus free
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Correct

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Question 28 of 51

28. Question

Which communication methods allow real time interaction? Multiple Answers

Video chat
Correct Incorrect Correct answer

SMS
Correct Incorrect Correct answer

Telephone calls
Correct Incorrect Correct answer

Blog posts
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Correct

Incorrect
Question 29 of 51

29. Question

Which strategies help identify urgent emails? Multiple Answers

Emails from unknown senders
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Subject lines indicating urgency
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Emails marked as “High Priority”
Correct Incorrect Correct answer

Emails from supervisors requiring immediate action
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Correct

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Question 30 of 51

30. Question

Which are examples of organisational digital communication policies? Multiple Answers

Email retention rules
Correct Incorrect Correct answer

Password requirements
Correct Incorrect Correct answer

Personal social media posting guidelines
Correct Incorrect Correct answer

Maintaining mailboxes
Correct Incorrect Correct answer

Correct

Incorrect
Question 31 of 51

31. Question

Which actions help maintain an organised inbox? Multiple Answers

Trashing old emails
Correct Incorrect Correct answer

Creating folders
Correct Incorrect Correct answer

Deleting irrelevant messages
Correct Incorrect Correct answer

Ignoring unread messages
Correct Incorrect Correct answer

Correct

Incorrect
Question 32 of 51

32. Question

Which are common reasons an email may “bounce”? Multiple Answers

Incorrect email address
Correct Incorrect Correct answer

Full mailbox
Correct Incorrect Correct answer

Email sent during non-business hours
Correct Incorrect Correct answer

Server issues
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Correct

Incorrect
Question 33 of 51

33. Question

Which features indicate a legitimate business email? Multiple Answers

Correct domain name
Correct Incorrect Correct answer

Random numbers in the sender address
Correct Incorrect Correct answer

Personalised greeting
Correct Incorrect Correct answer

Clear and professional language
Correct Incorrect Correct answer

Correct

Incorrect
Question 34 of 51

34. Question

Which actions help maintain digital communication security? Multiple Answers

Downloading all attachments
Correct Incorrect Correct answer

Updating antivirus software
Correct Incorrect Correct answer

Using strong passwords
Correct Incorrect Correct answer

Blocking suspicious senders
Correct Incorrect Correct answer

Correct

Incorrect
Question 35 of 51

35. Question

Which are examples of digital communication platforms? Multiple Answers

Microsoft Outlook
Correct Incorrect Correct answer

Zoom
Correct Incorrect Correct answer

Instagram
Correct Incorrect Correct answer

Microsoft Teams
Correct Incorrect Correct answer

Correct

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Question 36 of 51

36. Question

Which tasks are part of managing digital communications? Multiple Answers

Ignoring spam
Correct Incorrect Correct answer

Deleting contacts
Correct Incorrect Correct answer

Monitoring multiple inboxes
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Storing attachments correctly
Correct Incorrect Correct answer

Correct

Incorrect
Question 37 of 51

37. Question

Which are strengths of video conferencing? Multiple Answers

Real time collaboration
Correct Incorrect Correct answer

Ability to share screens
Correct Incorrect Correct answer

Personalised communication
Correct Incorrect Correct answer

Requires no internet
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Correct

Incorrect
Question 38 of 51

38. Question

Which are examples of indirect evidence in assessment? Multiple Answers

Third party reports
Correct Incorrect Correct answer

Observation by assessor
Correct Incorrect Correct answer

Work samples
Correct Incorrect Correct answer

Supervisor feedback
Correct Incorrect Correct answer

Correct

Incorrect
Question 39 of 51

39. Question

Which actions should be taken when receiving a suspicious email? Multiple Answers

Report it to IT/security
Correct Incorrect Correct answer

Block the sender
Correct Incorrect Correct answer

Seek advice of superior
Correct Incorrect Correct answer

Delete the email
Correct Incorrect Correct answer

Correct

Incorrect
Question 40 of 51

40. Question

Which factors should be considered when selecting a communication method? Multiple Answers

Purpose of communication
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Audience needs
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Organisational policies
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Personal preference only
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Question 41 of 51

41. Question

Fill the Gaps

Digital communication methods such as email, video chat, and messaging must always follow organisational BLANK 1 of 1 and procedures.

Digital communication methods such as email, video chat, and messaging must always follow organisational Fill in the blank 1 of 1 and procedures.

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Question 42 of 51

42. Question

Fill the Gaps

Information that could harm a business if shared externally is known as BLANK 1 of 1 sensitive information.

Information that could harm a business if shared externally is known as Fill in the blank 1 of 1 sensitive information.

Correct

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Question 43 of 51

43. Question

Fill the Gaps

Before sending an email, you should always check that the BLANK 1 of 1 is correct and appropriate for the message.

Before sending an email, you should always check that the Fill in the blank 1 of 1 is correct and appropriate for the message.

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Question 44 of 51

44. Question

Fill the Gaps

Two‑factor authentication improves the BLANK 1 of 1 of digital communication platforms.

Two‑factor authentication improves the Fill in the blank 1 of 1 of digital communication platforms.

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Question 45 of 51

45. Question

Fill the Gaps

A file sent along with an email is called an BLANK 1 of 1.

A file sent along with an email is called an Fill in the blank 1 of 1 .

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Question 46 of 51

46. Question

Fill the Gaps

Messages that appear suspicious or dangerous should be BLANK 1 of 1 or reported to IT.

Messages that appear suspicious or dangerous should be Fill in the blank 1 of 1 or reported to IT.

Correct

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Question 47 of 51

47. Question

Fill the Gaps

Video conferencing allows for real‑time, BLANK 1 of 1‑to‑face communication over the internet.

Video conferencing allows for real‑time, Fill in the blank 1 of 1 ‑to‑face communication over the internet.

Correct

Incorrect
Question 48 of 51

48. Question

Fill the Gaps

Organising emails into folders helps with storing, filing, and BLANK 1 of 1 digital communications.

Organising emails into folders helps with storing, filing, and Fill in the blank 1 of 1 digital communications.

Correct

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Question 49 of 51

49. Question

Fill the Gaps

The purpose, audience, and BLANK 1 of 1 of a communication must be identified before choosing a communication method.

The purpose, audience, and Fill in the blank 1 of 1 of a communication must be identified before choosing a communication method.

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Question 50 of 51

50. Question

Fill the Gaps

Spam filters help block unwanted or potentially harmful BLANK 1 of 1.

Spam filters help block unwanted or potentially harmful Fill in the blank 1 of 1 .

Correct

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Question 51 of 51

51. Question

Match the Term to the Definition