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Continuous Improvement and Quality Management Test

By webv8 / 28 December 2025

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Question 1 of 51

1. Question

What does the acronym PDCA stand for? Single Choice

Plan, Develop, Control, Act
Correct Incorrect Correct answer

Plan, Do, Check, Act
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Prepare, Deliver, Control, assess
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Process, Decide, Correct, Apply
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Question 2 of 51

2. Question

Which continuous improvement approach involves annual organisation-wide reviews? Single Choice

Lean cycle
Correct Incorrect Correct answer

Six Sigma
Correct Incorrect Correct answer

Hoshin policy deployment
Correct Incorrect Correct answer

SWOT analysis
Correct Incorrect Correct answer

Correct

Incorrect
Question 3 of 51

3. Question

Which of the following is an example of a team initiative enhancement strategy? Single Choice

Allocating tasks with autonomy
Correct Incorrect Correct answer

Avoiding feedback
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Restricting problem-solving
Correct Incorrect Correct answer

Removing accountability
Correct Incorrect Correct answer

Correct

Incorrect
Question 4 of 51

4. Question

Which system ensures that continuous improvement processes are communicated to stakeholders? Single Choice

Knowledge management
Correct Incorrect Correct answer

Meetings, newsletters, policies, electronic communication
Correct Incorrect Correct answer

SWOT analysis
Correct Incorrect Correct answer

Risk management register
Correct Incorrect Correct answer

Correct

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Question 5 of 51

5. Question

Who are stakeholders in continuous improvement processes? Single Choice

Only senior management
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Clients, staff, funding bodies, unions
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Only external regulators
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Customers only
Correct Incorrect Correct answer

Correct

Incorrect
Question 6 of 51

6. Question

Which is a key requirement when ensuring sustainability in improvement processes? Single Choice

Ignoring budget constraints
Correct Incorrect Correct answer

Waste management hierarchy
Correct Incorrect Correct answer

Avoiding compliance with regulations
Correct Incorrect Correct answer

Increasing non-renewable use
Correct Incorrect Correct answer

Correct

Incorrect
Question 7 of 51

7. Question

Mentoring in continuous improvement is best described as: Single Choice

Short-term task training
Correct Incorrect Correct answer

Ongoing one-on-one guidance and knowledge sharing
Correct Incorrect Correct answer

Group brainstorming
Correct Incorrect Correct answer

Recording work performance only
Correct Incorrect Correct answer

Correct

Incorrect
Question 8 of 51

8. Question

Coaching differs from mentoring because it focuses on: Single Choice

Feedback and on-the-job skill development
Correct Incorrect Correct answer

Long-term career planning
Correct Incorrect Correct answer

Only recording data
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Removing initiative from staff
Correct Incorrect Correct answer

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Question 9 of 51

9. Question

Capturing insights from business activities helps because it: Single Choice

Increases paperwork only
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Builds organisational knowledge for future planning
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Removes the need for performance monitoring
Correct Incorrect Correct answer

Avoids stakeholder communication
Correct Incorrect Correct answer

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Question 10 of 51

10. Question

Which of the following is a knowledge management tool? Single Choice

SWOT matrix
Correct Incorrect Correct answer

Knowledge management software with search and collaboration tools
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Whiteboards only
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Physical filing cabinet
Correct Incorrect Correct answer

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Question 11 of 51

11. Question

Which step is FIRST in monitoring operational progress? Single Choice

Establish data collection procedures
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Report on improvements needed
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Define the goal or objective
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Compare results with plans
Correct Incorrect Correct answer

Correct

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Question 12 of 51

12. Question

Which tool is most suitable for statistical monitoring of progress? Single Choice

Decision tree
Correct Incorrect Correct answer

Charts and statistical analysis
Correct Incorrect Correct answer

Meeting minutes
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Brainstorming session
Correct Incorrect Correct answer

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Question 13 of 51

13. Question

Adjustments to strategies may include: Single Choice

Ignoring reporting methods
Correct Incorrect Correct answer

Altering goals, policies, and recording methods
Correct Incorrect Correct answer

Avoiding stakeholder involvement
Correct Incorrect Correct answer

Eliminating sustainability requirements
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Question 14 of 51

14. Question

Which method can inform team members of improvement outcomes? Single Choice

Ignoring updates
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Team meetings, newsletters, awards
Correct Incorrect Correct answer

Confidential reports only to management
Correct Incorrect Correct answer

Removing consultation
Correct Incorrect Correct answer

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Question 15 of 51

15. Question

Recording team performance is important because it: Single Choice

Replaces monitoring activities
Correct Incorrect Correct answer

Assists in identifying future improvement opportunities
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Prevents team engagement
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Avoids the need for sustainability checks
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Question 16 of 51

16. Question

Which stage of the PDCA cycle involves assessing whether a change has been successful? Single Choice

Plan
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Do
Correct Incorrect Correct answer

Check
Correct Incorrect Correct answer

Act
Correct Incorrect Correct answer

Correct

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Question 17 of 51

17. Question

Which of the following is NOT a sustainability requirement? Single Choice

Green purchasing
Correct Incorrect Correct answer

Waste management hierarchy
Correct Incorrect Correct answer

Employee promotion systems
Correct Incorrect Correct answer

Energy efficiency initiatives
Correct Incorrect Correct answer

Correct

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Question 18 of 51

18. Question

Which strategy best supports team members to assume responsibility? Single Choice

Assigning clear roles and accountability
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Avoiding decision-making opportunities
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Limiting feedback
Correct Incorrect Correct answer

Ignoring performance outcomes
Correct Incorrect Correct answer

Correct

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Question 19 of 51

19. Question

What is the purpose of knowledge management systems? Single Choice

To monitor financial compliance only
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To capture, store, and share organisational knowledge
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To replace mentoring and coaching
Correct Incorrect Correct answer

To manage external customer complaints
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Question 20 of 51

20. Question

Which tool is commonly used for monitoring operational progress? Single Choice

SWOT analysis
Correct Incorrect Correct answer

Decision tree
Correct Incorrect Correct answer

Checklist
Correct Incorrect Correct answer

Team award program
Correct Incorrect Correct answer

Correct

Incorrect
Question 21 of 51

21. Question

Which are stages of the PDCA cycle? Multiple Answers

Plan
Correct Incorrect Correct answer

Do
Correct Incorrect Correct answer

Create
Correct Incorrect Correct answer

Check
Correct Incorrect Correct answer

Act
Correct Incorrect Correct answer

Correct

Incorrect
Question 22 of 51

22. Question

Which strategies encourage team decision-making? Multiple Answers

Assigning decision-making responsibilities
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Providing decision-making tools (e.g., decision trees)
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Ignoring staff input
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Offering training in decision-making
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Correct

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Question 23 of 51

23. Question

Which are examples of team responsibility strategies? Multiple Answers

Assigning clear roles
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Making team members accountable
Correct Incorrect Correct answer

Excluding staff from planning
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Involving team members in planning
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Correct

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Question 24 of 51

24. Question

Which strategies enhance initiative among team members? Multiple Answers

Allocating tasks with autonomy
Correct Incorrect Correct answer

Training in creative thinking
Correct Incorrect Correct answer

Punishing mistakes harshly
Correct Incorrect Correct answer

Celebrating proactive ideas
Correct Incorrect Correct answer

Correct

Incorrect
Question 25 of 51

25. Question

Which are continuous improvement processes? Multiple Answers

PDCA cycle
Correct Incorrect Correct answer

Hoshin policy deployment cycle
Correct Incorrect Correct answer

SWOT analysis only
Correct Incorrect Correct answer

Traditional cyclical review
Correct Incorrect Correct answer

Correct

Incorrect
Question 26 of 51

26. Question

Which are stakeholder communication systems? Multiple Answers

Meetings and forums
Correct Incorrect Correct answer

Newsletters and reports
Correct Incorrect Correct answer

Policies and procedures
Correct Incorrect Correct answer

Secret personal notes
Correct Incorrect Correct answer

Correct

Incorrect
Question 27 of 51

27. Question

Examples of stakeholders include: Multiple Answers

Clients and customers
Correct Incorrect Correct answer

Funding bodies
Correct Incorrect Correct answer

Internal team members
Correct Incorrect Correct answer

Senior management
Correct Incorrect Correct answer

Family members of staff
Correct Incorrect Correct answer

Correct

Incorrect
Question 28 of 51

28. Question

Which are sustainability requirements in continuous improvement? Multiple Answers

Waste management hierarchy
Correct Incorrect Correct answer

Energy efficiency initiatives
Correct Incorrect Correct answer

Green purchasing
Correct Incorrect Correct answer

Ignoring legal compliance
Correct Incorrect Correct answer

Correct

Incorrect
Question 29 of 51

29. Question

Mentoring may involve: Multiple Answers

Providing guidance
Correct Incorrect Correct answer

Imparting knowledge
Correct Incorrect Correct answer

Explaining implementation steps
Correct Incorrect Correct answer

Avoiding feedback
Correct Incorrect Correct answer

Correct

Incorrect
Question 30 of 51

30. Question

Coaching in continuous improvement involves: Multiple Answers

Providing feedback
Correct Incorrect Correct answer

Giving demonstrations
Correct Incorrect Correct answer

Encouraging staff
Correct Incorrect Correct answer

Removing accountability
Correct Incorrect Correct answer

Correct

Incorrect
Question 31 of 51

31. Question

Which are examples of knowledge capture methods? Multiple Answers

Surveys and feedback
Correct Incorrect Correct answer

Focus groups
Correct Incorrect Correct answer

Ignoring staff contributions
Correct Incorrect Correct answer

Records and meetings
Correct Incorrect Correct answer

Correct

Incorrect
Question 32 of 51

32. Question

Features of knowledge management software include: Multiple Answers

Advanced search tools
Correct Incorrect Correct answer

Collaboration and brainstorming tools
Correct Incorrect Correct answer

Classification of content
Correct Incorrect Correct answer

Randomised access only
Correct Incorrect Correct answer

Correct

Incorrect
Question 33 of 51

33. Question

Which are steps in monitoring operational progress? Multiple Answers

Define goals
Correct Incorrect Correct answer

Establish data collection
Correct Incorrect Correct answer

Compare results with plans
Correct Incorrect Correct answer

Report on improvements needed
Correct Incorrect Correct answer

Correct

Incorrect
Question 34 of 51

34. Question

Tools for monitoring progress include: Multiple Answers

Checklists
Correct Incorrect Correct answer

Schedules
Correct Incorrect Correct answer

Charts and statistical analysis
Correct Incorrect Correct answer

Storytelling only
Correct Incorrect Correct answer

Correct

Incorrect
Question 35 of 51

35. Question

Adjustments to strategies may include changes to: Multiple Answers

Policies and procedures
Correct Incorrect Correct answer

Reporting methods
Correct Incorrect Correct answer

Recording methods
Correct Incorrect Correct answer

Sustainability requirements
Correct Incorrect Correct answer

Correct

Incorrect
Question 36 of 51

36. Question

Change management steps may include: Multiple Answers

Collating and recording changes
Correct Incorrect Correct answer

Writing revision procedures
Correct Incorrect Correct answer

Writing revision management processes
Correct Incorrect Correct answer

Ignoring consultation
Correct Incorrect Correct answer

Correct

Incorrect
Question 37 of 51

37. Question

Processes to inform staff of improvement outcomes include: Multiple Answers

Announcements and newsletters
Correct Incorrect Correct answer

Awards
Correct Incorrect Correct answer

Team meetings
Correct Incorrect Correct answer

Keeping results hidden
Correct Incorrect Correct answer

Correct

Incorrect
Question 38 of 51

38. Question

Benefits of informing team members about improvement outcomes include: Multiple Answers

Increased engagement
Correct Incorrect Correct answer

Sense of achievement
Correct Incorrect Correct answer

Better understanding of need for improvements
Correct Incorrect Correct answer

Less accountability
Correct Incorrect Correct answer

Correct

Incorrect
Question 39 of 51

39. Question

Recording team performance can be done using: Multiple Answers

Graphic rating scales
Correct Incorrect Correct answer

Checklists
Correct Incorrect Correct answer

Critical incident method
Correct Incorrect Correct answer

Random gossip
Correct Incorrect Correct answer

Correct

Incorrect
Question 40 of 51

40. Question

Contributions to future planning can be encouraged through: Multiple Answers

Consultation
Correct Incorrect Correct answer

Feedback mechanisms
Correct Incorrect Correct answer

Ignoring staff input
Correct Incorrect Correct answer

Surveys and brainstorming
Correct Incorrect Correct answer

Correct

Incorrect
Question 41 of 51

41. Question

Fill the Gaps

Continuous improvement in an organisation aims to improve processes, products, and BLANK 1 of 1.

Continuous improvement in an organisation aims to improve processes, products, and Fill in the blank 1 of 1 .

Correct

Incorrect
Question 42 of 51

42. Question

Fill the Gaps

Effective communication strategies should consider the needs and BLANK 1 of 1 of the audience.

Effective communication strategies should consider the needs and Fill in the blank 1 of 1 of the audience.

Correct

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Question 43 of 51

43. Question

Fill the Gaps

Sustainability requirements often include addressing environmental management and BLANK 1 of 1 compliance.

Sustainability requirements often include addressing environmental management and Fill in the blank 1 of 1 compliance.

Correct

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Question 44 of 51

44. Question

Fill the Gaps

A knowledge management system helps capture, organise, and BLANK 1 of 1 information for future use.

A knowledge management system helps capture, organise, and Fill in the blank 1 of 1 information for future use.

Correct

Incorrect
Question 45 of 51

45. Question

Fill the Gaps

Monitoring operational progress can be measured using checklists, BLANK 1 of 1, and schedules.

Monitoring operational progress can be measured using checklists, Fill in the blank 1 of 1 , and schedules.

Correct

Incorrect
Question 46 of 51

46. Question

Fill the Gaps

Coaching in continuous improvement provides feedback and BLANK 1 of 1 to staff for better implementation.

Coaching in continuous improvement provides feedback and Fill in the blank 1 of 1 to staff for better implementation.

Correct

Incorrect
Question 47 of 51

47. Question

Fill the Gaps

Team initiative is enhanced by encouraging BLANK 1 of 1 and providing problem-solving training.

Team initiative is enhanced by encouraging Fill in the blank 1 of 1 and providing problem-solving training.

Correct

Incorrect
Question 48 of 51

48. Question

Fill the Gaps

Stakeholders in continuous improvement include employees, management, and BLANK 1 of 1.

Stakeholders in continuous improvement include employees, management, and Fill in the blank 1 of 1 .

Correct

Incorrect
Question 49 of 51

49. Question

Fill the Gaps

Performance improvement reviews should compare achieved outcomes against pre-established BLANK 1 of 1 to objectively measure success.

Performance improvement reviews should compare achieved outcomes against pre-established Fill in the blank 1 of 1 to objectively measure success.

Correct

Incorrect
Question 50 of 51

50. Question

Fill the Gaps

Recording work team performance assists in identifying opportunities for further BLANK 1 of 1.

Recording work team performance assists in identifying opportunities for further Fill in the blank 1 of 1 .

Correct

Incorrect

Question 51 of 51

51. Question

Match the Term to the Definition

Sort elements

An effective tool for root cause analysis
One on one support to provide guidance and impart knowledge
Hoshin Review
Process of empowering staff and encouraging initiative
A traditional process of reviewing all data, decisions and change

Ishikawa (Fishbone)

Correct Incorrect Correct answer

Mentoring

Correct Incorrect Correct answer

Professor Yoji Akao

Correct Incorrect Correct answer

Decentralisation

Correct Incorrect Correct answer

Cyclical Review

Correct Incorrect Correct answer

Correct

Incorrect

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