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Case Management in Practice-Knowledge Check Activities

By bcscorp / 14 October 2025

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Question 1 of 49

1. Question

The primary purpose of case management is to: Single Choice

Make decisions on behalf of the client
Correct Incorrect Correct answer

Coordinate services to support client needs and goals
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Focus only on financial assistance
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Replace counselling or therapy
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Question 2 of 49

2. Question

A case conference is: Single Choice

A group meeting to coordinate client services
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A session where only the worker and client talk
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A financial review for staff
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A disciplinary meeting
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Question 3 of 49

3. Question

A client’s right to make their own decisions is known as: Single Choice

Duty of care
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Confidentiality
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Autonomy
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Scope of practice
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Question 4 of 49

4. Question

Which of the following is a key element of a case management plan? Single Choice

Worker’s personal opinions
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Client goals, strategies, and timelines
Correct Incorrect Correct answer

Community gossip about the client
Correct Incorrect Correct answer

Worker’s workload preferences
Correct Incorrect Correct answer
Question 5 of 49

5. Question

When preparing for a case management meeting, workers should: Single Choice

Establish rapport and set an agenda
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Avoid planning and just respond on the day
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Focus only on organisational outcomes
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Not involve the client directly
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Question 6 of 49

6. Question

The legal obligation to protect clients from harm is called: Single Choice

Confidentiality
Correct Incorrect Correct answer

Informed consent
Correct Incorrect Correct answer

Duty of care
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Advocacy
Correct Incorrect Correct answer
Question 7 of 49

7. Question

Which of the following best describes informed consent? Single Choice

Client signs any form given to them
Correct Incorrect Correct answer

Client agrees to treatment after understanding what it involves
Correct Incorrect Correct answer

Worker decides what treatment is best
Correct Incorrect Correct answer

Consent is optional if the worker feels confident
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Question 8 of 49

8. Question

Case management should always be: Single Choice

Worker-led and directive
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Person-centred and strengths-based
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Based only on organisational convenience
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Focused only on short-term solutions
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Question 9 of 49

9. Question

The process of linking clients with appropriate services is known as: Single Choice

Case closure
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Case coordination
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Case conferencing
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Case review
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Question 10 of 49

10. Question

Case management meetings should include: Single Choice

Clear roles and responsibilities for all parties
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Worker dominance in decision-making
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Minimal client participation
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Confidential discussions in public spaces
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Question 11 of 49

11. Question

Complex cases may involve: Single Choice

Multiple services and co-existing client issues
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Only one simple presenting problem
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No need for documentation
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Ignoring cultural considerations
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Question 12 of 49

12. Question

Monitoring in case management ensures: Single Choice

Workers avoid accountability
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Plans remain effective and relevant
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Clients are compared against each other
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Confidentiality can be ignored
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Question 13 of 49

13. Question

Which of the following is an appropriate time to review a case management plan? Single Choice

At regular intervals
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When client circumstances change
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At the client’s request
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All of the above
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Question 14 of 49

14. Question

Advocacy in case management means: Single Choice

Speaking on behalf of the client when required
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Forcing the client to follow the worker’s plan
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Ignoring client rights
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Choosing services without client input
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Question 15 of 49

15. Question

Case closure should be planned when: Single Choice

Client goals have been met
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Client is transferred to another service
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Client disengages from the program
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Any of the above
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Question 16 of 49

16. Question

Which of the following is part of professional boundaries? Single Choice

Accepting gifts from clients
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Avoiding dual personal relationships
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Ignoring duty of care
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Sharing personal contact details freely
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Question 17 of 49

17. Question

Confidentiality means: Single Choice

Sharing client information only with consent or legal obligation
Correct Incorrect Correct answer

Telling friends about client progress
Correct Incorrect Correct answer

Avoiding documentation to keep secrets
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Sharing details with anyone interested
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Question 18 of 49

18. Question

Which of the following groups require inclusive case management practice? Single Choice

Aboriginal and Torres Strait Islander people
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People with disability
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LGBTI clients
Correct Incorrect Correct answer

All of the above
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Question 19 of 49

19. Question

Evidence-based practice means: Single Choice

Using approaches supported by research and proven outcomes
Correct Incorrect Correct answer

Relying only on personal experience
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Guessing what might work
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Avoiding standard procedures
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Question 20 of 49

20. Question

Which factors must be considered when planning case management responses? Multiple Answers

Legal and statutory requirements
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Organisational policies and procedures
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Client preferences and cultural needs
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Worker’s personal convenience
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Question 21 of 49

21. Question

A client discloses domestic violence during a meeting. Appropriate responses include: Multiple Answers

Conducting a risk assessment
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Referring to specialised family violence services
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Ignoring the disclosure to stay neutral
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Ensuring immediate safety planning
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Question 22 of 49

22. Question

Case management meetings should include: Multiple Answers

Sharing accurate information with the client
Correct Incorrect Correct answer

Clear agendas and objectives
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Clarifying roles and responsibilities
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Excluding the client to avoid conflict
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Question 23 of 49

23. Question

Which are examples of complex case management situations? Multiple Answers

A client with co-occurring mental health and substance use issues
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A client requiring multiple service providers (e.g., housing, health, legal)
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A client with a simple request for information
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A young person at risk of homelessness and family breakdown
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Question 24 of 49

24. Question

Involving clients in developing case plans helps to: Multiple Answers

Increase motivation and engagement
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Build ownership of goals
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Reduce the need for reviews
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Ensure the plan reflects client needs
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Question 25 of 49

25. Question

Which elements should be included in a case management plan? Multiple Answers

Client strengths and needs
Correct Incorrect Correct answer

Goals and strategies
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Roles and responsibilities of all parties
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Hearsay or community gossip
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Question 26 of 49

26. Question

Monitoring and review of case management plans is important because it: Multiple Answers

Tracks progress toward client goals
Correct Incorrect Correct answer

Identifies when strategies need adjustment
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Ensures accountability and quality
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Eliminates the need for client participation
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Question 27 of 49

27. Question

When working with Aboriginal and Torres Strait Islander clients, good practice includes: Multiple Answers

Respecting community protocols and cultural practices
Correct Incorrect Correct answer

Involving Elders or family with client consent
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Assuming all clients want the same cultural supports
Correct Incorrect Correct answer

Providing culturally safe services
Correct Incorrect Correct answer
Question 28 of 49

28. Question

Case closure planning should include: Multiple Answers

Reviewing achievements and progress
Correct Incorrect Correct answer

Identifying ongoing support needs
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Making referrals to community services
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Ending the relationship without discussion
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Question 29 of 49

29. Question

Professional boundaries in case management involve: Multiple Answers

Avoiding personal or sexual relationships with clients
Correct Incorrect Correct answer

Maintaining respectful and supportive communication
Correct Incorrect Correct answer

Giving clients money for personal expenses
Correct Incorrect Correct answer

Providing services within the scope of your role
Correct Incorrect Correct answer
Question 30 of 49

30. Question

Which actions show advocacy in case management? Multiple Answers

Supporting clients to access services they are entitled to
Correct Incorrect Correct answer

Speaking up on behalf of clients when they face barriers
Correct Incorrect Correct answer

Making decisions for the client without consultation
Correct Incorrect Correct answer

Ensuring client rights are protected
Correct Incorrect Correct answer
Question 31 of 49

31. Question

Which risks may require immediate intervention in case management? Multiple Answers

Child protection concerns
Correct Incorrect Correct answer

Child protection concerns
Correct Incorrect Correct answer

Domestic or family violence
Correct Incorrect Correct answer

Client missing a scheduled meeting
Correct Incorrect Correct answer
Question 32 of 49

32. Question

Which examples show inclusive practice in case management? Multiple Answers

Using interpreters when required
Correct Incorrect Correct answer

Respecting the needs of CALD and LGBTI clients
Correct Incorrect Correct answer

Providing accessible services for clients with disability
Correct Incorrect Correct answer

Ignoring diversity to treat all clients “the same”
Correct Incorrect Correct answer
Question 33 of 49

33. Question

When conflict arises during a case meeting, the worker should: Multiple Answers

Use negotiation or mediation strategies
Correct Incorrect Correct answer

Clarify misunderstandings and expectations
Correct Incorrect Correct answer

Escalate to violence to assert authority
Correct Incorrect Correct answer

Maintain professional calm and objectivity
Correct Incorrect Correct answer
Question 34 of 49

34. Question

Which are key benefits of case conferencing? Multiple Answers

Improves coordination of services
Correct Incorrect Correct answer

Allows multiple professionals to contribute expertise
Correct Incorrect Correct answer

Promotes holistic support for the client
Correct Incorrect Correct answer

Replaces the need for client participation
Correct Incorrect Correct answer
Question 35 of 49

35. Question

Which of the following are ethical responsibilities of case managers? Multiple Answers

Maintaining confidentiality
Correct Incorrect Correct answer

Acting within duty of care
Correct Incorrect Correct answer

Respecting client autonomy
Correct Incorrect Correct answer

Ignoring informed consent if it slows progress
Correct Incorrect Correct answer
Question 36 of 49

36. Question

Evidence-based practice in case management means: Multiple Answers

Using interventions supported by research and proven effectiveness
Correct Incorrect Correct answer

Applying behaviour change models
Correct Incorrect Correct answer

Guessing what might work for the client
Correct Incorrect Correct answer

Using strategies tailored to client needs based on evidence
Correct Incorrect Correct answer
Question 37 of 49

37. Question

Which situations require revising a case management plan? Multiple Answers

Client achieves major progress
Correct Incorrect Correct answer

Client’s circumstances change significantly
Correct Incorrect Correct answer

Service availability changes
Correct Incorrect Correct answer

The worker feels bored with the plan
Correct Incorrect Correct answer
Question 38 of 49

38. Question

Key features of a strengths-based approach include: Multiple Answers

Building on client skills and resources
Correct Incorrect Correct answer

Recognising resilience and achievements
Correct Incorrect Correct answer

Ignoring client weaknesses and barriers entirely
Correct Incorrect Correct answer

Encouraging self-determination
Correct Incorrect Correct answer
Question 39 of 49

39. Question

Fill the Gaps

A BLANK 1 of 1 approach in case management focuses on building client skills, resources, and resilience rather than only problems.

A Fill in the blank 1 of 1 approach in case management focuses on building client skills, resources, and resilience rather than only problems.
Question 40 of 49

40. Question

Fill the Gaps

BLANK 1 of 1 is the process of linking clients with the appropriate services and supports they require.

Fill in the blank 1 of 1 is the process of linking clients with the appropriate services and supports they require.
Question 41 of 49

41. Question

Fill the Gaps

A BLANK 1 of 1 is a structured meeting involving the client and multiple service providers to plan or review support.

A Fill in the blank 1 of 1 is a structured meeting involving the client and multiple service providers to plan or review support.
Question 42 of 49

42. Question

Fill the Gaps

Case management workers must always operate within their professional BLANK 1 of 1 of practice.

Case management workers must always operate within their professional Fill in the blank 1 of 1 of practice.
Question 43 of 49

43. Question

Fill the Gaps

When conflict arises in case management meetings, workers may use BLANK 1 of 1 strategies to reach agreement.

When conflict arises in case management meetings, workers may use Fill in the blank 1 of 1 strategies to reach agreement.
Question 44 of 49

44. Question

Fill the Gaps

BLANK 1 of 1 reporting obligations may apply when issues such as child protection or elder abuse are identified.

Fill in the blank 1 of 1 reporting obligations may apply when issues such as child protection or elder abuse are identified.
Question 45 of 49

45. Question

Fill the Gaps

BLANK 1 of 1 care involves recognising trauma’s impact and creating safe, empowering support environments.

Fill in the blank 1 of 1 care involves recognising trauma’s impact and creating safe, empowering support environments.
Question 46 of 49

46. Question

Fill the Gaps

In case management, BLANK 1 of 1 means standing up for client rights and helping them access the services they need.

In case management, Fill in the blank 1 of 1 means standing up for client rights and helping them access the services they need.
Question 47 of 49

47. Question

Fill the Gaps

Reviewing a case plan should occur at agreed BLANK 1 of 1 or when the client’s circumstances change.

Reviewing a case plan should occur at agreed Fill in the blank 1 of 1 or when the client’s circumstances change.
Question 48 of 49

48. Question

Fill the Gaps

BLANK 1 of 1 case management provides intensive support and monitoring for clients with high and complex needs.

Fill in the blank 1 of 1 case management provides intensive support and monitoring for clients with high and complex needs.

Question 49 of 49

49. Question

Match the Term to the Definition

Sort elements

Speaking up for and protecting client rights, ensuring fair access to services.
A case involving multiple needs, services, or high levels of risk.
Linking clients with appropriate services to meet identified needs.
A process where a neutral third party helps resolve conflict between clients and services.
Reviewing the effectiveness of case management interventions and identifying areas for improvement.
The obligation to explain and justify decisions and actions in case management practice.
The process of defining specific, realistic, and measurable objectives with the client.
Legal obligations (such as child protection laws or mandatory reporting) that must be followed in case management.
Raising a matter to a higher authority (such as a supervisor or statutory agency) when risks or issues exceed your authority.
An approach that considers all aspects of a client’s life (social, cultural, physical, mental, and spiritual) and not just the presenting problem.

Advocacy

Correct Incorrect Correct answer

Complex case

Correct Incorrect Correct answer

Case coordination

Correct Incorrect Correct answer

Mediation

Correct Incorrect Correct answer

Evaluation

Correct Incorrect Correct answer

Accountability

Correct Incorrect Correct answer

Goal setting

Correct Incorrect Correct answer

Statutory requirements

Correct Incorrect Correct answer

Escalation

Correct Incorrect Correct answer

Holistic support

Correct Incorrect Correct answer

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